'People were fed up with being cooped up and came pouring back to the casinos, particularly when we did these things,' he said. States have differing rules and health guidance that the company follows, Allen said. Some of Hard Rock's casinos in other states, including Florida, offer buffets while others do not. The conference was held in the Hard Rock casino in Atlantic City, whose buffet is still operating. 'Do you need a buffet? Should you have a buffet?' 'It forced us and gave us the ability to say to our guests that things that used to be viewed as an entitlement, maybe they don't need them as much as they thought they did,' said Jim Allen, chairman of Hard Rock International. Speaking at the East Coast Gaming Congress, executives from several major regional gambling companies and one of the world's largest said the changes they were forced to make due to the pandemic had some benefits. casinos to close for months, causing payrolls, revenue and earnings to tumble.īut the forced shutdowns and highly regulated recoveries also taught the industry some useful lessons that will endure even after the pandemic is a distant memory, panelists at a major casino conference said Thursday. (AP) - The COVID pandemic forced most U.S.

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